As a bankruptcy attorney, you wouldn’t want to miss any call from a client. Bankruptcy is a very personal matter, and clients calling your office want to speak to you in private. They want your opinion on a bankruptcy issue they are experiencing, advice on the right course of action to take, or simply to hire you for legal representation while filing for bankruptcy. Thus, you must answer when clients call. If not, they might turn to another attorney, your competitor, for help.
An call center is a solution to the communication challenges you’ve been facing in your office. A missed call translates to a missed business opportunity. Several missed opportunities can ruin your business and cause its closure. Therefore, a professional call center is what you need. It will keep you and your office in contact with your clients from wherever you are, at whatever time of the day or night.
Here are great reasons to find the right call center for your bankruptcy law firm:
It Will Give You a 24/7 Connection to Your Clients
Clients are the most valuable assets for your bankruptcy law firm. Therefore, you must ensure that you are in constant communication with them. The challenge is that you might not be available every day of the week and over the weekend to pick calls from your clients.
A client might call your office while you are in court or meeting with another client. Sometimes your clients call while you are resting at home, and other times while you’re on vacation. Clients will become frustrated if they cannot find you the first time they call. They might never call again.
An call center for your bankruptcy law firm will keep you in close communication with your clients. You do not have to sit behind your desk all day, speaking to clients over the phone. A professional call handler will do that for you.
He/she will pick your calls, receive the message, offer the information your clients need and ensure that your office does not miss any business calls.
What your clients need the most is someone to speak to when they call. They do not necessarily want to talk to you. A professional call handler will take care of that, as you take care of the other essential tasks.
You Will Never Miss Important Business Calls
Your clients are the most people in your bankruptcy law firm. They keep you in business. A few clients might not be enough to maintain your business operations. That is why you need all potential clients who call your office to inquire about your services.
Clients in a bankruptcy law firm do not remain with you for years. They will be gone as soon as a judge determines their legal cases. They might not need you once they are done with the bankruptcy process and have started rebuilding their lives. Therefore, you need to keep attracting new clients if you wish to remain in operation.
Potential clients will always try to reach your firm to inquire about or hire your services. A missed call from them could translate to a missed business opportunity and affect your business’s future operations. A bankruptcy law firm should always attract new clients. It is what will ensure you are making enough money to cater to your business needs.
Unfortunately, you are not always there to receive your business’ calls. Potential clients might call when you are busy or out of the office. Clients might not give you a second chance when you fail to answer their calls the first time. They’ll be compelled to seek the help of another bankruptcy law firm that will pick their calls on the first ring.
An call center for your bankruptcy law firm ensures that all your business calls are received without fail. A professional call handler will redirect urgent calls to your office and take care of inquiries by new or potential clients. He/she will ensure that you are earning new clients as you work on settling pending cases.
You’ll Have Enough Time to Build Your Bankruptcy Practice
You do not build a bankruptcy practice in a day, a week, a month, or even a year. It takes a lot of time, effort, and resources to do that. But the essential elements are time and resources. Delegating some of those tasks that take a lot of your time leaves you with enough time on your hands to work on the most critical aspects of your business.
Call handling and appointment scheduling take a lot of your time. Business calls are constantly coming in from morning until the close of business time. Your clients will even call after office hours because they are desperate to hear your opinion or an assurance that you’ll walk them through the bankruptcy process. Without a proper call handling service in your business, you may never have enough time to concentrate on building your business.
An call center for your bankruptcy law firm will free up your time, so you’ll have enough time to notice your business. You might never realize what your law firm is lacking and what it needs to forge forward until you take time to re-evaluate it. Review your goals and objectives and take note of those that you have not achieved. Come up with fresh strategies and start implementing them. It will be easy to do that when someone else is handling your business’s most taxing tasks.
You’ll Enjoy Less Interruption While Working.
Interruptions affect your productivity, take away your focus, and could affect your motivation. This is what happens every time a call comes through your office line while you are working. Frequent interruptions leave you exhausted, could trigger stress-related ailments, and will increase error rates. You might never complete a task if you keep receiving calls while in the middle of a task.
As a bankruptcy attorney, you have a considerable responsibility to study a client’s case, understand it, and devise a plan that will help your client achieve his/her goals. Thus, you need enough time to go through the materials and prepare cases with minimal or zero interruptions. However, this is not guaranteed as long as you’re in business. Clients will always call, and because you need them, you’ll always be compelled to pick their calls.
An call center for your bankruptcy legal firm comes as an excellent relief for you and your employees. Your call handler will handle all incoming calls, so you can have quality time to work and produce quality results. It allows you enough time to concentrate on what is more critical, finish your tasks on time, and plan successful cases.
Your clients will keep coming back if they are sure that you’ll pay enough attention to their cases. If not, they might even withdraw their cases from your law firm to another law firm where they feel their cases will be handled better.
An call center Will Save Your Money
There is nothing more attractive to your law firm than a service that will enable you to save money. You can never make so much money in a law firm to the point that you never want to make some more. The truth is that most bankruptcy law firms are still struggling with expenses and could benefit from a service that will enable them to save a few dollars.
The main option you have as a startup when it pertains to call handling services is hiring an in-house receptionist to help you manage your calls and other tasks that take much of your time as a bankruptcy attorney. The problem is that it is costly to maintain an in-house receptionist. The receptionist will need an office, resources, and a salary. In the end, you’ll be paying more than you are making through the receptionist’s help.
An call center for your bankruptcy law firm is an excellent way of enjoying quality call handling services at a fraction of the cost. Legal call handling services are offered by call centers that have established themselves. These call centers take care of all the call handlers need, including an office, training, and other resources. They also take care of paying call handlers.
Your bankruptcy law firm will benefit from the services of well-trained, experienced, and equipped call handlers for an affordable fee. It saves you a considerable amount of money every year.
An call center Will Save Your Time
Time is of the essence in every bankruptcy legal firm. Lawyers operate within specific legal deadlines, within which particular tasks must have been accomplished. As a bankruptcy attorney, you know how valuable your time is to your law firm and clients. Time is a major determining factor in the success of a bankruptcy case.
However, if you have many tasks to handle, and business calls to answer every day, your time will never be enough, and you are bound to miss deadlines. Think of those tasks that take so much of your time and delegate. You realize that much of your time is spent on calls with former, current and potential clients. While this may seem like time well spent, it might cause you more clients in the future if you fail to deliver your end of the bargain.
For instance, if a client’s case is not filed on time, a bankruptcy court might decide to throw it out. What does that mean to your client? It could be that you were busy with the client or another client on the phone and did not have enough time to prepare the paperwork.
Additionally, it takes a lot of time and effort to schedule appointments. You want to allocate the best time possible for your clients and, at the same time, ensure that you are only scheduling appointments on the time you are not engaged elsewhere. This is an example of a task that takes a lot of your time, which you must delegate. An call center for your law firm will take care of call handling and appointment scheduling to free your time and allow you to take care of other vital tasks.
A Professional call center Will Bring Diversity To Your Business
Have you thought about the number of businesses you might have lost because of a language barrier? In the U.S today, we have people from all walks of life, including Germans, Spaniards, and Frenchmen. Even though English is our primary language, service providers have to know and understand other languages to break the language barrier and offer their services to all people, even those that barely speak English.
If you were to hire an in-house receptionist for your bankruptcy law firm, you would most likely find an English-speaking receptionist. You could find bi-lingual receptionists, but their services could be too costly for your business.
The advantage of working with professional call handlers is that most, if not all, are usually bi-lingual. It puts your business at an edge over your competitors because you’ll be open to all people, despite their language of choice. It allows your clients to express themselves in a language that they understand best to ensure that they are not leaving out any detail that could help their case.
A bi-lingual call handler will be a great addition to your business. All people deserve quality legal services, even those that are still learning English. Potential clients are likely to consider your law firm when they are confident that their questions will be answered in a language of their choice.
Find an call center For Your Los Angeles Bankruptcy Law Firm
An call center for your bankruptcy law firm will ease your operations, save your time and money, and allow you to concentrate on the most critical aspects of your business. Therefore, if your bankruptcy law firm is still struggling with managing its calls, it may be time to consider partnering with a reliable call center offering services like call handling, appointment scheduling, and call patching.
